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Video Productions

Quality & Complaints Policy

Quality Policy Statement

It is the policy of Hughes Productions Ltd, to provide its customers with a high quality service. The overall policy of the company is to provide the people, organisation and resources to supply our customers with the products / services that satisfy their requirement in every respect. Furthermore it is Hughes Productions Ltd policy to continually improve our quality by monitoring, measuring and enhancing our Quality and Procedural System.

 

Implementation of the Quality Policy is the responsibility of every member of staff, starting with the Managing Director who take policy decisions which enable the correct action to be implemented throughout the organisation.

 

The Quality Policy has the full support of Senior Management and, together with Quality Assurance Procedures, ensures that activities are controlled in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the procedures in order to achieve a consistent approach to Quality assurance.

 

Complaints Policy & Procedure

As a minimum standard, Hughes Productions Ltd will adhere to the respective Complaints Policy and Procedures for each contracted output for individual clients.

All complaints will be acknowledged in writing and followed up within 5 working days.

All complaints will be investigated and reported on by Hughes Productions Ltd personally.

Hughes Productions Ltd will adhere to the principles outlined by Hughes Productions Ltd.

A Right of Appeal exists and this will be liaised through the relevant Professional Body